Customer Service
1. POLICY & AGREEMENT
1.1 PURCHASE AGREEMENT
BY ACCEPTING DELIVERY OF ANY PRODUCT SHIPPED OUT FROM BEAUTY4UONLINE.COM, THE CUSTOMER (YOU) AGREES TO BE BOUND BY THE TERMS AND CONDITIONS LISTED IN BEAUTY 4 U, WHICH INCLUDE BUT ARE NOT LIMITED TO BEAUTY 4 U INC., AND BEAUTY4UONLINE.COM, COMPANY’S POLICY, RETURN POLICY, AND PRIVACY POLICY, NOT EXCLUDING REVISIONS AND OR ALTERATIONS BY BEAUTY 4 U. THE CUSTOMER (YOU) AND BEAUTY4UONLINE.COM ARE IN AGREEMENT THAT ALL TERMS AND CONDITIONS ARE EXCLUSIVE TERMS GOVERNING ANY SALES TRANSACTION BETWEEN BEAUTY4UONLINE.COM AND THE CUSTOMER. ANY ATTEMPT TO CHANGE, ALTER, MODIFY, OR AMEND ANY OF THESE TERMS AND/OR CONDITIONS BY THE CUSTOMER WILL BE CONSIDERED A MATERIAL ALTERATION OF THIS AGREEMENT AND, THEREFORE, RENDERING NULL AND VOID. WE DO RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME, WITHOUT WRITTEN OR VERBAL NOTICE. PLEASE CHECK THESE TERMS AND POLICIES/CONDITIONS CAREFULLY EVERY TIME YOU PURCHASE OR ACCEPT DELIVERY FOR ANY GOODS FROM BEAUTY4UONLINE.COM.
1.2 ACCEPTABLE PAYMENT METHOD
PAYPAL STANDARD
1.3 SHIPPING METHOD
UPS GROUND
NO DELIVERIES WILL BE MADE ON WEEKENDS OR HOLIDAYS.
ALL SHIPPING RATES AND TIMES ARE ABSOLUTE AND NON-NEGOTIABLE. BEAUTY4UONLINE.COM IS NOT RESPONSIBLE FOR ANY ORDER THAT HAS BEEN SHIPPED, DELAYED, DELIVERED, AND OR FOR NON DELIVERABLE LOCATIONS. BEAUTY4UONLINE.COM RESERVES THE RIGHT TO CHARGE CUSTOMER(S) AS NEEDED TO COVER THE FULL AMOUNT THAT IS DUE FOR ANY PAST DUE AMOUNTS OR ANY MONIES THAT ARE OWED TO BEAUTY4UONLINE.COM. BEAUTY4UONLINE.COM IS IN NO WAY RESPONSIBLE FOR ANY SHIPMENT THAT IS NOT DELIVERED AND BY PURCHASING FROM BEAUTY4UONLINE.COM YOU ARE AGREEING TO THESE TERMS AND HEREBY FORFEIT ANY RIGHT TO DISPUTE ANY SHIPMENT THAT HAS BEEN DELAYED, LOST, STOLEN, OR NON-DELIVERABLE OR HAS BEEN MISS-DELIVERED UNLESS THE FAULT IS OF BEAUTY4UONLINE.COM.
1.4 WARRANTIES / DISCLAIMER
BEAUTY4UONLINE.COM IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY BEAUTY4UONLINE.COM ARE NOT MANUFACTURED BY BEAUTY4UONLINE.COM UNLESS SPECIFIED. PRODUCTS MAY BE COVERED BY THE MANUFACTURER’S WARRANTY, SERVICE, OR SUPPORT POLICY (IF PRESENT). BEAUTY4UONLINE.COM PASSES ALL WARRANTIES GIVEN BY THE MANUFACTURER TO ALL CUSTOMER (S); BY PURCHASING FROM BEAUTY4UONLINE.COM THE CUSTOMER ACKNOWLEDGES THAT THIS SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AGAINST THE MANUFACTURER OF THE PRODUCT. BEAUTY4UONLINE.COM MAKES NO REPRESENTATION WITH RESPECT TO THE PRODUCT AND THE MANUFACTURERS. BEAUTY4UONLINE.COM DISCLAIMS ALL OTHER WARRANTIES IMPLIED OR OTHERWISE, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR INSTANCE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE.
1.5 SALES TAX
TAX CHARGES ARE BASED ON STATE AND LOCAL TAX LAWS AND TAX RATES FOR THE DELIVERY ADDRESS OF YOUR ORDER. WHERE REQUIRED, TAX WILL ALSO BE APPLIED TO THE SHIPPING AND HANDLING CHARGES. THEREFORE ALL ORDERS SHIPPING TO MARYLAND WILL BE CHARGED APPLICABLE SALES TAX ACCORDING TO MARYLAND’S TAX RATE. PLEASE NOTE THAT ON-SCREEN ORDER TOTALS REFLECT ESTIMATED TAX. THE ACTUAL CHARGE TO YOUR CREDIT CARD WILL REFLECT ALL APPLICABLE TAXES CALCULATED AT THE TIME YOUR ORDER IS SHIPPED.
1.6 RISK OF LOSS
BEAUTY4UONLINE.COM WILL ARRANGE FOR SHIPMENT OF ORDERED PRODUCT(S) TO THE CUSTOMER. THE RISK OF LOSS TRANSFERS TO THE CUSTOMER UPON DELIVERY TO AND FROM THE CARRIER. BEAUTY4UONLINE.COM WILL ADVISE CUSTOMER OF ESTIMATED SHIPPING DATES, BUT BEAUTY4UONLINE.COM WILL, UNDER NO CIRCUMSTANCES, BE RESPONSIBLE FOR DELAYS IN DELIVERY, AND ASSOCIATED DAMAGES, DUE TO EVENTS BEYOND ITS REASONABLE CONTROL, INCLUDING WITHOUT LIMITATION, ACTS OF GOD OR PUBLIC ENEMY, ACTS OF FEDERAL, STATE OR LOCAL GOVERNMENT, FIRE, FLOODS, CIVIL DISOBEDIENCE, STRIKES, LOCKOUTS, AND FREIGHT EMBARGOES. BEAUTY4UONLINE .COM CAN NOT BE HELD FOR ANY DAMAGES RECEIVED FOR LATE ARRIVAL LOSS OR STOLEN PACKAGES. BEAUTY4UONLINE.COM, UNDER NO CIRCUMSTANCE CAN BE HELD RESPONSIBLE FOR ORDERS THAT HAVE BEEN SHIPPED TO AN ALTERNATE LOCATION SPECIFIED BY THE CUSTOMER WITH OR WITHOUT INTENT, PROVIDING THE PRODUCT WAS PURCHASED ONLINE AT BEAUTY4UONLINE.COM.
1.7 GOVERNING AND JURISDICTION
ANY DISPUTE ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR THE SALES TRANSACTION BETWEEN BEAUTY4UONLINE.COM AND CUSTOMER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF MARYLAND, WITHOUT REGARD TO ITS CONFLICTS OF LAW RULES. SPECIFICALLY, THE VALIDITY, INTERPRETATION, AND PERFORMANCE OF THIS AGREEMENT SHALL NOT BE GOVERNED BY THE UNITED NATIONS CONVENTION ON THE INTERNATIONAL SALE OF GOODS. BEAUTY4UONLINE.COM AND CUSTOMER CONSENT TO THE EXCLUSIVE JURISDICTION AND THE EXCLUSIVE VENUE OF THE STATE COURTS OF THE STATE OF MARYLAND, COOK COUNTY, TO RESOLVE ANY DISPUTE BETWEEN THEM RELATED HERETO, AND THE PARITIES WAIVE ALL RIGHTS TO CONTEST THIS EXCLUSIVE JURISDICTION AND VENUE OF SUCH COURTS. FINALLY, THE CUSTOMER ALSO AGREES NOT TO BRING ANY LEGAL ACTION, BASED UPON ANY LEGAL THEORY INCLUDING CONTRACT, TORT, AND EQUITY OR OTHERWISE, AGAINST BEAUTY4UONLINE.COM THAT IS MORE THAN SIX MONTHS AFTER THE DATE OF THE APPLICABLE INVOICE.
1.8 SEVERABILITY
IF ANY PROVISION CONTAINED IN THIS AGREEMENT IS OR BECOMES INVALID, ILLEGAL, OR UNENFORCEABLE IN WHOLE OR IN PART, SUCH INVALIDITY, ILLEGALITY, OR UNENFORCEABILITY SHALL NOT AFFECT THE REMAINING PROVISIONS AND PORTIONS OF THIS AGREEMENT, AND THE INVALID, ILLEGAL, OR UNENFORCEABLE PROVISION SHALL BE DEEMED MODIFIED SO AS TO HAVE THE MOST SIMILAR RESULT THAT IS VALID AND ENFORCEABLE UNDER APPLICABLE MARYLAND LAW.
2. PRIVACY POLICY
BEAUTY4UONLINE.COM IS THE SOLE OWNER OF THE INFORMATION THAT IS COLLECTED ON THIS SITE. WE DO NOT, AND WILL NOT SELL, OR SHARE IN ANY WAY, ANY INFORMATION TO ANY OUTSIDE PARTIES, EXCEPT THOSE OUTLINED IN THIS POLICY. WE COLLECT INFORMATION FROM THE CUSTOMER(S) TO PROCESS THEIR ORDER(S). WE ALSO USE THIS INFORMATION TO INFORM THE CUSTOMER(S) ABOUT RELEVANT ISSUES REGARDING THEIR ACCOUNT. WE COLLECT INFORMATION THAT IS RELEVANT TO PROCESSING ORDERS AND OTHER TOPICS RELATED TO THIS. INFORMATION THAT WE COLLECT INCLUDES BUT IS NOT LIMITED TO NAME, SHIPPING ADDRESS, BILLING ADDRESS, TELEPHONE NUMBERS, E-MAIL ADDRESS, AND CREDIT/DEBIT CARD INFORMATION FOR YOUR PAYMENT. WE ALSO REQUIRE THAT YOU SUBMIT A PASSWORD THAT CORRESPONDS WITH YOUR USERNAME. THIS ALLOWS YOU ACCESS TO YOUR PERSONAL ACCOUNT INFORMATION. TO SAFEGUARD THIS KEEP YOUR PERSONAL INFORMATION SECRET. DO NOT SHARE THIS INFORMATION WITH ANYONE. YOUR CONTACT INFORMATION IS ALSO USED TO SEND NOTIFICATION TO YOU REGARDING PROMOTIONS.
2.1 ORDERING / REGISTRATION
IN ORDER TO PROCESS ANY ORDER AT BEAUTY4UONLINE.COM YOU MUST COMPLETE THE REGISTRATION PROCESS. WHILE YOU ARE REGISTERING YOU WILL BE REQUIRED TO PROVIDE YOUR NAME, SHIPPING ADDRESS, BILLING ADDRESS, E-MAIL ADDRESS, AND TELEPHONE NUMBER. THIS INFORMATION IS USED TO KEEP THE CUSTOMER (YOU) INFORMED WITH THE LATEST UPDATES INCLUDING ORDER STATUS INFORMATION WHICH ARE SENT TO THE CUSTOMER (YOU) VIA E-MAIL. THE MAJORITY OF THE INFORMATION THAT WE COLLECT DURING THE REGISTRATION PROCESS IS USED TO PROCESS ANY ORDER(S) PLACED ON YOUR ACCOUNT. DURING THE ORDER PROCESS YOU WILL HAVE TO PROVIDE CREDIT/DEBIT CARD INFORMATION, THIS IS FOR BILLING PURPOSES AND TO FILL YOUR ORDER. OTHER FINANCIAL INFORMATION MAYBE COLLECTED IF YOU CHOOSE TO PAY USING A DIFFERENT PAYMENT METHOD. DURING THE CHECK PROCESS THE INFORMATION IS ENCRYPTED AND SENT TO OUR ONLINE MERCHANT COMPANY. THIS IS A MUCH ENHANCED SERVICE AND WE TREAT YOUR INFORMATION WITH THE HIGHEST FORM OF PRIORITY, AND RESPECT. WE WILL NOT SHARE YOUR FINANCIAL INFORMATION WITH ANY THIRD PARTY EXCEPT THOSE OUTLINED IN THIS POLICY.
2.2 SECURITY
BEAUTY4UONLINE.COM IS PROUD TO SERVE OUR CUSTOMERS(YOU). OUR NUMBER ONE PRIORITY IS OUR CUSTOMERS(YOU) AND AS SUCH, WE SAFEGUARD YOUR INFORMATION ONLINE AND OFFLINE. WE SAFEGUARD YOUR PERSONAL INFORMATION AT ALL TIMES AND HAVE IMPLEMENTED SOME OF THE MOST ADVANCED WAYS TO ENSURE YOUR SAFETY WHILE THE CUSTOMER(YOU) SHOPS AT BEAUTY4UONLINE.COM. WHEN YOU ARE PROCESSING YOUR ORDER ONLINE YOU WILL BE ASKED FOR SENSITIVE INFORMATION. WHEN THE CUSTOMER ARE ENTERING THIS INFORMATION IN OUR ONLINE FORM, IT IS ENCRYPTED USING THE INDUSTRY LEADING TECHNOLOGY, SSL (SECURE SOCKETS LAYER). GODADDY.COM SSL CERTIFICATES SUPPORT BOTH INDUSTRY-STANDARD 128-BIT (USED BY ALL BANKING INFRASTRUCTURES TO SAFEGUARD SENSITIVE DATA) AND HIGH-GRADE 256-BIT SSL ENCRYPTION TO SECURE ONLINE TRANSACTIONS. THE ACTUAL ENCRYPTION STRENGTH ON A SECURE CONNECTION USING A DIGITAL CERTIFICATE IS DETERMINED BY THE LEVEL OF ENCRYPTION SUPPORTED BY THE USER’S BROWSER AND THE SERVER THAT THE WEB SITE RESIDES ON.
FOR MORE INFORMATION ON GODADDY.COM SSL , PLEASE VISIT WWW.GODADDY.COM.
3. RETURN POLICY
BEAUTY4UONLINE.COM IS COMMITTED TO SERVING OUR CUSTOMERS WITH QUALITY PRODUCTS AT AN AFFORDABLE PRICE. OUR COMMITMENT TO OUR CUSTOMERS (YOU) HAS BROUGHT INNOVATIVE AND PROGRESSIVE WAYS TO HELP BETTER SERVE. WE ARE CONSTANTLY STRIVING FOR NEW WAYS TO IMPROVE AND OVERCOME OBSTACLES FOR OUR CUSTOMERS. THIS IS THE BEAUTY4UONLINE.COM COMMITMENT. IN THE INTEREST IN SERVING OUR CUSTOMERS WE HAVE A GENERAL AND A LIMITED RETURN POLICY. PLEASE UNDERSTAND THAT ONCE YOU RETURNED A PRODUCT WE WILL NOT RESTOCK THE ITEM DUE TO HYGIENE AND OTHER ISSUES THAT PREVENT BEAUTY4UONLINE.COM FROM PROVIDING YOU WITH HIGH-QUALITY PRODUCTS. THESE AND OTHER INTERESTS RELEVENT TO PROTECTING OUR CUSTOMERS HAS HELPED FORM OUR COMMITMENT.
THE RETURN AND EXCHANGE POLICY DESCRIBED BELOW APPLIES ONLY TO ONLINE PURCHASES MADE THROUGH OUR WEBSITE.
ALL RETURN AND EXCHANGE ARE SUBJECT TO A RESTOCKING FEE OF 20-50% OF THE ORIGINAL PRICE.
3.1 GENERAL POLICY
IF YOU ARE RETURNING A PRODUCT YOU ARE NOT SATISFIED WITH, YOU MUST NOTIFY OUR CUSTOMER SERVICE DEPARTMENT ON WWW.BEAUTY4UONLINE.COM. THIS IS TO BE DONE IN THE RETURN MERCHANDISE AUTHORIZATION (RMA) PAGE AND IT CAN ONLY BE DONE ONLINE. YOU CAN NOT PROCESS YOUR RETURN ANY OTHER WAY. WE ARE SOLELY AN ONLINE COMPANY AND SO IN ORDER TO RETURN ANY PRODUCT YOU MUST ACQUIRE THE PROPER RMA NUMBER.
ONCE YOU HAVE BEEN APPROVED AND HAVE RECEIVED YOUR RMA NUMBER YOU HAVE 14 DAYS TO SEND THE PRODUCT BACK TO US. IF YOU DO NOT DO THIS PROMPTLY YOUR RMA NUMBER WILL EXPIRE AND YOUR RMA NUMBER WILL NOT BE REISSUED.
IF YOU SEND THE PRODUCT BACK WITHOUT THE PROPER RMA NUMBER THE ITEM(S) WILL BE SHIPPED BACK TO YOU AT YOUR OWN EXPENSE.
RMA PROCESSING TIMES TAKES 2-5 BUSINESS DAYS AND WILL BE PROCESSED ACCORDINGLY PROVIDING THAT THE FOLLOWING CRITERIA HAVE BEEN MET:
1. ALL TAGS AND INSIDE PACKAGING IS RETURNED (THE ORIGINAL PACKAGING)
2. THERE IS NO DAMAGE TO THE RETURNING PRODUCT CAUSED BY THE CUSTOMER OR THE CARRIER.
3. THE RETURN HAS A PROPER AUTHORIZATION NUMBER DISPLAYED ON THE PACKAGE AND IS RETURNED WITH IN THE ALLOTTED TIME PERIOD OR TIME APPROVED BY CUSTOMER SERVICE.
IF THE CUSTOMER (YOU) IS RETURNING A PRODUCT, THE CUSTOMER (YOU) HAS TO CHECK AND VERIFY THE PRODUCT IS RETURNABLE. CERTAIN ITEMS THAT CAN BE PURCHASED ON THE SITE ARE NOT ELIGIBLE FOR A RETURN.
IF YOU MEET ALL CRITERIA FOR THE RMA YOU CAN BE REFUNDED FOR THE PRODUCT AMOUNT UPON REQUEST. YOU WILL BE REFUNDED LESS ANY DISCOUNTS, SHIPPING COST(S), AND THE RESTOCKING FEE. IT TAKES 2 BUSINESS DAYS TO PROCESS YOUR REFUND AND, AN ADDITIONAL 2-5 BUSINESS DAY FOR THE MONIES TO REFLECT INTO YOUR ACCOUNT.
ALL REQUESTS FOR AN EXCHANGE STILL CONSTITUTE AS A RMA AND MUST BE DONE ONLINE.
ALL CLEARANCE ITEMS ARE NON-RETURNABLE. ALL SALE(S) OF CLEARANCE ITEMS ARE FINAL.
ALL SALE AND PROMOTIONAL ITEM(S) ARE ELIGIBLE FOR EXCHANGE ONLY (STORE CREDIT IF EXCHANGE IS NOT REQUESTED). RETURN POLICY STILL APPLIES TO THIS EXCHANGE. YOU WILL BE RESPONSIBLE FOR THE SHIPPING AND HANDLING COST OF THE EXCHANGE PRODUCT (FLAT RATE OF $6.99 FOR SHIPPING AND HANDLING).
ON ALL EXCHANGES YOU WILL PAY AN ADDITIONAL SHIPPING FEE $6.99. THIS SHIPPING FEE APPLIES TO ALL EXCHANGES REGARDLESS OF THE ORIGINAL PRODUCT TOTAL. IF YOU RECEIVED FREE SHIPPING FROM THE ORIGINAL PRODUCT OR ORDER, THE REPLACEMENT PRODUCT OR ORDER IS STILL SUBJECT TO A RESHIPPING FEE.
3.2 HAIR RETURN / EXCHANGE POLICY
FOR WIGS, HALF WIGS, LACE WIGS AND PONYTAIL, ALL SALES ARE FINAL.
FINAL SALE ITEMS CANNOT BE RETURNED FOR EXCHANGE, CREDIT, OR REFUNDS.
FOR WEAVE AND BRAID EXTENSION REQUEST MUST BE MADE WITHIN 14 DAYS OF RECEIVING YOUR ORDER.
BEAUTY4UONLINE.COM UNDERSTANDS THAT IT MAY BE INEVITABLE TO WEAR A WIG OR HALF-WIGS TO "CHECK IT OUT" IT IS ULTIMATELY ON BEAUTY4UONLINE.COM TO DETERMINE WHETHER THE RETURNED ITEM(S) IS ACCEPTABLE OR NOT.
3.3 RESTOCKING FEE
WHEN YOUR RETURN ITEMS ARE NOT IN ORIGINAL CONDITION FOLLOWING RESTOCKING CHARGE WILL APPLY.
RATES
1. 20% - MISSING ITEM PARTS (I.E. ITEM TAG, INSIDE PACKAGING, ETC.)
2. 30% - DAMAGE ITEM (I.E. ITEM IN WRONG SHAPE OR FORM, ITEM SHIPPED OUT IN SMALL BOX, ETC.)
3. 40% - SMELL (PERFUME OR SWEAT SMELL). MISSING PACKAGE (MISSING PAPER CONTAINER, PLASTIC BAG, ETC)
4. 50% OR GREATER- BEAUTY4UONLINE.COM WILL DETERMINE A SUITABLE RESTOCKING FEE THAT IS DAMAGED TO THIS EXTENT. THIS IS RARELY APPLIED.
3.4 DEFECTIVE POLICY
IF YOU HAVE RECEIVED A DEFECTIVE PRODUCT YOU MUST CONTACT OUR CUSTOMER SERVICE DEPARTMENT WITHIN 10 DAYS OF THE DELIVERY OF THE PRODUCT. NOTE* (WE STRONGLY RECOMMEND THAT YOU EXAMINE THE PRODUCT UPON RECEIPT.) ONCE WE RECEIVE DEFECTIVE THE ITEM(S) OUR RETURN DEPARTMENT WILL INSPECT ALL ITEM(S) AND IF THE ITEM(S), IS FOUND DEFECTIVE WE WILL EITHER RESHIP OUT A NEW ITEM OR ISSUE YOU CREDIT BACK TO YOUR ORIGINAL ACCOUNT. HOWEVER IF OUR RETURN DEPARTMENT FINDS ANY ITEM(S) DAMAGED DUE TO CUSTOMER’S FAULT THEN WE WILL CHARGE THE APPROPRIATE RESTOCKING FEE AND/OR SEND THE ITEM BACK TO CUSTOMER.
3.5 LIMITED RETURN POLICY
ALL ITEMS MARKED OR OTHER WISE ON BEAUTY4UONLINE.COM IS SUBJECT TO BEAUTY4UONLINE.COM’S LIMITED RETURN POLICY. ALL ITEMS THAT FALL IN THIS CATEGORY ARE SUBJECT TO A MANDATORY MINIMUM 50% RESTOCKING FEE AND ELIGIBLE FOR EITHER EXCHANGE OR IN STORE CREDIT. ALL REQUESTS FOR RETURN AUTHORIZATION MUST BE MADE ONLINE AND WITHIN 7 DAYS OF DELIVERY. BY PURCHASING FROM BEAUTY4UONLINE.COM YOU ARE AGREEING TO THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THESE TERM AND CONDITIONS. ANY PRODUCT THAT IS NOT MARKED ON BEAUTY4UONLINE.COM BUT IS LISTED IN THIS CATEGORY WILL BE SUBJECT TO THIS POLICY. BEAUTY4UONLINE.COM RESERVES ALL RIGHTS TO CHANGE ANY TERM(S) AND CONDITION(S) OF THIS POLICY WITHOUT NOTICE TO ITS CUSTOMER BASE AS SUCH PLEASE CHECK ALL POLICIES PERIODICALLY.
